Make a Referral


Referrals are accepted from patients, relatives, carers and healthcare professionals.


What is the referral criteria?

Patients may be referred to Pendleside Hospice for Inpatient Unit care, Hospice at Home support and Health, Wellbeing & Rehabilitation services, if they meet the following criteria:

  • Are aged 18 years or over. In exceptional circumstances, young people aged 17-18 years may be considered for hospice support, on an individual basis, where access to appropriate children’s services is not suitable.
  • Have an advancing long term and life limiting illness, including, but not limited to): cancer, organ failure (heart, lung, liver or kidney disease), neurological conditions, frailty and dementia, and other conditions requiring specialist palliative care support.
  • Live within Burnley and Pendle. (Please note that referrals to our Inpatient Unit are also accepted for patients living in Rossendale.)
  • Have given consent for the referral, and for relevant healthcare information to be shared with Pendleside Hospice.
  • Our Family & Bereavement Support services provide care for children aged 5 and over and adults who have experienced a bereavement and live in Burnley and Pendle.

    Carers living in Burnley and Pendle can access our support groups if they are caring for someone with an advancing long term and life limiting illness.

    How do I make a referral?

    Please download and fill in the the referral form below, then email it to: pendlesidehosp.referrals@nhs.net.

    Alternatively, if your referral is urgent or you are unable to download, complete and email the form to us, you can contact the Hospice directly on 01282 440 100.

    It is important that the patient consents to the referral before it is completed. We may need to contact relevant health or social care professionals to obtain more clinical information.

    What happens after a referral is made?

    When a referral has been received, it will be discussed by the Hospice multi-disciplinary team and prioritised according to each individual need.

    A member of the relevant clinical team will then make  contact with the referrer and patient to discuss next steps, including seeking further information where required.

    Document Resource

    Referral Form – PDF

    Download
    Document Resource

    Referral Form – Doc

    Download

    Inpatient Unit

    01282 440 101 (24 hours)

    Hospice at Home

    01282 440 106 (7.30am – 10pm daily)

    Health, Wellbeing & Rehabilitation

    01282 440 110 (9am – 5pm Monday to Friday)

    Family & Bereavement Support

    01282 440 102 (confidential voicemail available)

    Main Reception

    01282 440 100 (diverts to Inpatient Unit when reception closed)

    Urgent Referrals

    For an urgent referral ‘out of hours’ or at the weekend, please phone either the Inpatient Unit on 01282 440 101 or Hospice at Home on 01282 440 106.

    155

    people were referred to the inpatient unit

    444

    service users accessed day service groups

    705

    patients were cared for by Hospice at Home

    665

    individuals received family support services

    76

    children received bereavement counselling